About the role:
The role, positioned in our Perth offices, is primarily focused on the onboarding and comprehensive support of FreshTrack applications for our clients. This includes a range of critical responsibilities such as analysis, development, testing, training, documentation, and debugging, both at the office and at client sites across Australia as needed.
Key accountabilities of this position include:
- Provide in-depth onboarding assistance and robust support to end-users. This encompasses integration, development, problem-solving, reverse engineering, and training.
- Writing and maintaining detailed reports.
- Collaborating closely with internal teams and external consultants.
- Ensuring the integrity of data within FreshTrack applications.
An integral part of this role is to provide expert guidance to our clients on business processes related to the FreshTrack applications, ensuring these processes are in line with each client’s unique business requirements and policies.
The position requires travel to client sites throughout Australia, with the frequency of travel varying based on seasonal start dates, new project initiation, and specific client needs.